Mediget cares about you and knows that you care how your information is used and or may be used or shared. By visitingMediget app or web, you are accepting and consenting to the practices described in this Privacy Policy.

This document is an electronic record and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This privacy policy describes how the Mediget website or app and related application (the “Site”, “we” or “us”) collects, uses, shares and protects the personal information that we collect. This policy also applies to any mobile applications that we develop for use with our services and Team specific pages on the Site, and references to this “Site”,“we” or “us” is intended to also include these mobile applications. Please read below to learn more about our information practices.

By using this Website, you agree to the terms and conditions of this Privacy Policy. If you do not agree with the Terms and Conditions of this Privacy Policy, please do not proceed further to use this Website. This Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. This Privacy Policy is incorporated into and subject to the Terms of Use.

For the purpose of this Privacy Policy, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Personal Information (defined below) while registering on the Website as a registered User using the computer systems.

The information we learn from customers helps us personalize and continuously improve your experience at Mediget. Your information so collected may be used to assist retailers in handling orders, delivery and ancillary services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Given below are the types of information that we may collect:

Permission You give Us:We use third party SDKs in our app. Majority of them are different payment options by which You can make a payment for an order. In order to enhance Your personal and overall experience some of the tools are used therein.

Third Party tools:We use third party SDKs in our app. Majority of them are different payment options by which You can make a payment for an order. In order to enhance Your personal and overall experience some of the tools are used therein.

Information You Give Us: We receive and store any information you enter on our website or give us in any other way.Search, order Medicine, order OTC products, book adoctor consultation, schedule diagnostic test, etc., Prescription for medicine order or diagnostic test, Patient details, Diseases for doctor consultation, Address, Phone Number, Email id etc. to see examples of what we collect. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing your orders, improving our platform, communicating with you.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we obtain certain types of information when your Web browser accesses Mediget or advertisements and other content served by or on behalf of Mediget on other Web sites.OS type and version, App version, Device brand, Browser and its version details, User Agent etc. to see examples of the information we receive. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
By using or continuing to use the Mediget site You agree to our use of Your information in accordance with this Privacy Policy, as may be amended from time to time by Mediget at its discretion (including sensitive personal information. Sensitive Personal Data or Information so collected and retained (either internally or third-party servers) is necessary for the purposes identified in this Privacy Policy and for providing the services. No unnecessary or additional information is asked for by Mediget. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties orservice providers for the purposes as set out in this Privacy Policy.

2. Does Mediget share the Information it receives
Information about You and the other users of Mediget forms an integral part of our business. Mediget may only share the customer information as described below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least asprotective as those described in this Privacy Policy. Mediget has arrangements with third parties (as mentioned below) such as service providers, retailers, payment gateways, logistics partners who may have access to your personal information but shall not disclose such Information further to any other individual / entity.

Retail partners we have tied up with: We work closely with affiliated retailers who supply and service your order. These retailers operate at Mediget or sell medicines and wellness products to you at Mediget. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.

Third Party Service Providers: We may have tied up with third party service providers, retailers and logistics providers for the fulfilment and delivery of your order(s). Examples include fulfilling orders, delivering packages, sending postal mail ande-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing card payments and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law.

Protection of Mediget and Others: We release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Mediget, our users or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may usethird party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.

With your consent: Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties and you will have an opportunity to choose not to share such personally identifiable information.

3. How Secure Is Information About Me?
We maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
We work to protect the security of your information during transmission by using SecureSockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques Information Security Management System-Requirements".
Under certain circumstances, Mediget shall not be able to take Your prior consent before disclosing Your sensitive information in case the information is demanded by government agencies mandated under law to obtain personal information, or during investigation of cyber incidents, prosecution of offenses etc.
Mediget shall not publish sensitive personal information and keep all information confidential (subject to exceptions where mandated by law or an order of a Court)

4. What Information Can I Access?
Mediget gives you access to a broad range of information about Your account and Your interactions with Mediget for the limited purpose of viewing and, in certain cases, modifying, deleting information provided to Mediget. You have the option to opt-out of optional services such as receiving promotional materials etc. and should You desire to opt-in to such services at the time of signing up You can choose do so. This list will change as our website evolves.

5. Are Children Allowed to Use Mediget?
Use of Mediget is available only to persons who can form a legally binding contract. If you are a minor i.e. under the age of 18 years, you may use Mediget only with the involvement of a parent or guardian.

6. Notices and Revisions
If you have any concern about privacy or grievances at Mediget , pleasecontact uswitha thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Policy and the Conditions of Use will change also. You should check our website frequently to see recent changes.
Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protectiveof customer information collected in the past without the consent of affected customers.
If you have any concerns or questions in relation to this Privacy Policy, you may addressthem to us through: E-mail: [email protected] or through the “Help & Support” option from the app.


7.1 Return/Exchange/adjustment
To be eligible for a return, you have to notify that wrong medicine, wrong product or any item different than what you originally ordered was delivered to you. Your item must be in the same condition that you received it. You must call or email using the help menu provided in the app or using mediget facebook page inbox provided the order number within (12) hour of receiving the item you want to return.

7.2 Refund
You must place a return/exchange request with below information using the help menu provided in the app or using mediget facebook page inbox provided the order number within (12) hour of receiving the item you want to return.
1. Order Number, medicine name and Quantity that you want return or exchange
2. In case of exchange need to provide the alternative name and quantity of the medicine
3. Doctor’s previous prescription and the updated prescription as applicable.

Once the request got approved, you’ll get a notification, and our medi-shipper will collect the item for returned and will provide the exchanged one. However Items that are labeled as “non-refundable” in the app will not fall under the return/refund policy and items that are labeled as “on-spot refundable” will only be refunded if returned on spot after purchased.