This document is an electronic record and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The information we learn from customers helps us personalize and continuously improve your experience at Mediget. Your information so collected may be used to assist retailers in handling orders, delivery and ancillary services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Given below are the types of information that we may collect:
Permission You give Us:We use third party SDKs in our app. Majority of them are different payment options by which You can make a payment for an order. In order to enhance Your personal and overall experience some of the tools are used therein.
Third Party tools:We use third party SDKs in our app. Majority of them are different payment options by which You can make a payment for an order. In order to enhance Your personal and overall experience some of the tools are used therein.
Information You Give Us: We receive and store any information you enter on our website or give us in any other way.Search, order Medicine, order OTC products, book adoctor consultation, schedule diagnostic test, etc., Prescription for medicine order or diagnostic test, Patient details, Diseases for doctor consultation, Address, Phone Number, Email id etc. to see examples of what we collect. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing your orders, improving our platform, communicating with you.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we obtain certain types of information when your Web browser accesses Mediget or advertisements and other content served by or on behalf of Mediget on other Web sites.OS type and version, App version, Device brand, Browser and its version details, User Agent etc. to see examples of the information we receive. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
2. Does Mediget share the Information it receives
Retail partners we have tied up with: We work closely with affiliated retailers who supply and service your order. These retailers operate at Mediget or sell medicines and wellness products to you at Mediget. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.
With your consent: Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties and you will have an opportunity to choose not to share such personally identifiable information.
3. How Secure Is Information About Me?
We maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
We work to protect the security of your information during transmission by using SecureSockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques Information Security Management System-Requirements".
Under certain circumstances, Mediget shall not be able to take Your prior consent before disclosing Your sensitive information in case the information is demanded by government agencies mandated under law to obtain personal information, or during investigation of cyber incidents, prosecution of offenses etc.
Mediget shall not publish sensitive personal information and keep all information confidential (subject to exceptions where mandated by law or an order of a Court)
4. What Information Can I Access?
Mediget gives you access to a broad range of information about Your account and Your interactions with Mediget for the limited purpose of viewing and, in certain cases, modifying, deleting information provided to Mediget. You have the option to opt-out of optional services such as receiving promotional materials etc. and should You desire to opt-in to such services at the time of signing up You can choose do so. This list will change as our website evolves.
5. Are Children Allowed to Use Mediget?
Use of Mediget is available only to persons who can form a legally binding contract. If you are a minor i.e. under the age of 18 years, you may use Mediget only with the involvement of a parent or guardian.
6. Notices and Revisions
If you have any concern about privacy or grievances at Mediget , pleasecontact uswitha thorough description and we will try to resolve the issue for you.
RETURN & REFUND POLICY
To be eligible for a return, you have to notify that wrong medicine, wrong product or any item different than what you originally ordered was delivered to you. Your item must be in the same condition that you received it. You must call or email using the help menu provided in the app or using mediget facebook page inbox provided the order number within (12) hour of receiving the item you want to return.
You must place a return/exchange request with below information using the help menu provided in the app or using mediget facebook page inbox provided the order number within (12) hour of receiving the item you want to return. 1. Order Number, medicine name and Quantity that you want return or exchange 2. In case of exchange need to provide the alternative name and quantity of the medicine 3. Doctor’s previous prescription and the updated prescription as applicable.
Once the request got approved, you’ll get a notification, and our medi-shipper will collect the item for returned and will provide the exchanged one. However Items that are labeled as “non-refundable” in the app will not fall under the return/refund policy and items that are labeled as “on-spot refundable” will only be refunded if returned on spot after purchased.